GameOn is Malaysia’s leading video game e-store. Set up in 2008, GameOn has grown by leaps and bounds and is currently serving customers from all over Malaysia.
GameOn operates mostly online via the company official website, e-mails and Facebook. The business is gaining momentum and volume in sales, fans as well as loyal customers.
To be the most convenient and reliable video game store that provides reasonably priced genuine products and superb customer service.
In 2010, a customer placed an order overseas and requested the items to be sent as quickly as possible to a relative in Malaysia as a birthday gift, the problem was that day itself was the actual birthday.
Understanding the urgency of her request, GameOn went the extra mile, gift-wrapped the items and delivered them to the doorstep of the recipient on that day with no extra charges.
This is how far GameOn would go for customer service. The customer was so impressed that she became a loyal seasonal shopper and has since recommended lots of people to shop at GameOn.
How GameOn delights customers:
Lightning Fast Response and Delivery
Reply emails, sms and facebook wall messages within 24 hours. Never fail to answer phone calls. Deliver orders that are placed before 12pm on the same day so that customers receive goods the next day.
Never Argue About Returns
GameOn has a 100 percent satisfaction guaranteed return policy.
Rewarding Loyalty Program
GameOn constantly rewards loyal customers who shop regularly.
Safe Shopping Guaranteed
Safe and secure transactions, 100 percent genuine products and replacements for lost or damaged goods during shipping.
Treat Customers Like Individuals
GameOn treats every customer like an individual with a unique story, challenge or problem. GameOn connects with customers at a very personal level.
1. Deliver Fun and Happiness through Superb Customer Service.
2. Support Gaming in a Piracy-free Environment
3. Build Open and Honest Relationships with Communication
4. Passionate About Gaming
5. Be Humble